Before I arrived at Allstate Identity Protection, creative projects were requested through slack, team members weren't communicating and business objectives weren't clear. Designers were going in different directions creatively and had no communication with marketing, developers or QA.

In my role, I set out with a multifaceted strategy to enhance our design processes and team effectiveness. My primary objectives included mitigating potential issues, instituting a robust design system, implementing a consistent schedule for usability testing, fostering UX best practices, integrating agile methodologies, boosting team morale, and refining task prioritization

To achieve these goals, I implemented several key initiatives. I established a dynamic Kanban board that seamlessly aligned with our product narratives, enlisted content specialists to collaborate within Figma alongside our design team, developed a comprehensive design system capable of leveraging Allstate's react library, and introduced daily standup meetings and collaborative design sessions.

The outcome of these efforts was the transformation of our design organization into a well-oiled machine, capable of delivering on time. By fostering a culture of collaboration and implementing streamlined processes, we not only met deadlines consistently but also elevated the quality of our product offerings.

UX Management, Team Processes

Introduced Jira, Confluence, UX Research to Product Design

Identity Risk Management

Design, Interactions, Voice and Tone